Privacy Policy

Introduction

Virtual Media Group ("we," "our," or "us") operates the MediCount platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using MediCount, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

• Email address, name, and profile picture
• Account credentials (encrypted)

Health Information

• Medication names, dosages, and schedules
• Dose logs and adherence records
• Custom health form responses
• Refill tracking information

Usage Data

• Device information and IP address
• App usage statistics
• Error logs and diagnostic data

How We Use Your Information

• Provide Services: Deliver medication tracking and health management features
• Account Management: Create and maintain your account
• Communication: Send notifications, updates, and support messages
• Improvement: Analyze usage and improve our Service
• Security: Detect and prevent security threats

Data Storage and Security

MediCount uses a local-first approach where data is primarily stored on your device and synchronized to secure cloud servers when online. We implement:

• End-to-end encryption for data transmission
• Encrypted storage of sensitive health data
• Secure authentication via Clerk
• Regular security audits

Data Sharing

We do NOT sell your personal health information.

We may share information only when:

• You explicitly authorize sharing (e.g., with caregivers)
• Required by law or legal process
• With service providers under strict confidentiality
• To protect safety and security

Your Rights

• Access: Request a copy of your data
• Correction: Update inaccurate information
• Deletion: Request account and data deletion
• Export: Download your data
• Opt-Out: Unsubscribe from communications

Contact us at privacy@virtualmediagroup.tv to exercise these rights.

Data Retention

• Active accounts: Data retained while account is active
• Deleted accounts: Data deleted within 30 days
• Backups: Removed within 90 days

HIPAA Compliance

MediCount is designed with HIPAA compliance principles in mind. We implement appropriate safeguards to protect Protected Health Information (PHI). However, MediCount is a personal health management tool and users should consult healthcare professionals for medical advice.

Children's Privacy

MediCount is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe your child has provided us with information, please contact us for deletion.

Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or in-app notification. Continued use after changes constitutes acceptance.

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